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SHIPMENT

The Netherlands (NL)
We deliver your products within 3-5 working days after receiving your order confirmation and payment. 
We offer free delivery on orders of 100€ or more. For smaller order values we apply shipment costs. Please consult the table below.

Germany, Belgium and Luxembourg (DE / BE / LU)
We deliver your products within 3-6 working days after receiving your order confirmation and payment. 
We offer free delivery on orders of 150€ or more. For smaller order values we apply shipment costs. Please consult the table below.

Europe - nearby countries (AU / DK / FR / IT / ES / SE / UK)
We deliver your products within 3-6 working days after receiving your order confirmation and payment. 
We offer free delivery on orders of 200€ or more. For smaller order values we apply shipment costs. Please consult the table below.

"Europe - nearby countries" includes: Austria, Denmark (excl. Greenland and Faeroe Islands), France, Italy (excl. San Marino and Vatican city), Spain (excl. Canary Islands), Sweden and United Kingdom (excl. Gibraltar and the Channel Islands).

Rest of Europe
We deliver your products within 4-7 working days after receiving your order confirmation and payment. 
For orders to these countries we apply shipment costs. Please consult the table below.

"Rest of Europe" includes: All other European countries (excl. Russia).

World
We deliver your products within 4-15 working days after receiving your order confirmation and payment. 
For these orders we apply shipment costs. Please consult the table below.

 

Shipping costs per country0 - 5050 - 100100 - 150150 - 200200 ->
NL 6.50 3.50 free  free  free 
DE / BE / LU 10.00 7.50 5.00 free  free 
AU / DK / FR / IT / ES / SE / UK 15.00 15.00 10.00 5.00 free 
Rest of Europe 20.00 20.00 15.00 10.00 10.00
World 30.00 30.00 30.00 15.00 15.00

 

Extra information on shipment
The shipments will be executed by PostNL or DHL. For our shipments you will receive a track & trace code. 
We would like to make you aware that possible additional costs such as VAT or import taxes in the country of arrival are borne by the customer. 

 


RETURN

Return conditions
We accept returns and exchanges of products within 14 days after the delivery provided that items are returned to us in original, unused condition. Once we received the products we will make the refund or exchange the product.

 

If you'd like to return your item(s), please follow the steps below:

1. Register your return: Send an email to info@archivestudio.nl with your order number, a description of what items you want to return and the reason for your return (voluntarily). In case of an exchange of products, please specify clearly what item(s) you want to exchange.

2. Prepare your package: Fill out the Archive Studio return form. Place the form, along with the item(s) you’d like to return back in the original packaging, including the filling materials (such as Styrofoam) and seal it securely with tape. The products have to be returned in the original condition, se please take care of preparing the shipment.

3. Send it back: Select a carrier of choice and ship to the address below. We recommend you to choose a shipping option with tracking number (track & trace). Shipping costs for returning items are borne by the consumer. 

 

Archive Studio Amsterdam / RETURN
Rembrandtlaan 38
2172 DE Sassenheim
The Netherlands

 

After receiving and reviewing your return you will receive a new product or refund as soon as possible. 

For questions please contact us at info@archivestudio.nl.

Here you can download the return form.

 

WARRENTY

All Archive ceramics come with a complimentary 2 years warranty on manufacturing defects. But if any issue comes up after this warranty period, we will always do our utmost to help you out.

Please be aware of the fact that all pieces are handmade and small imperfections can occur. Temperature differences in the kiln can cause slight inequalities in size and color. If one of your ceramic pieces stands out in color or size and you prefer to replace it, please contact us. We will take a look into our Archive and see how we can help you best.

The warranty does not cover natural aging by normal usage such as scratching and staining. To maintain your ceramics please take a look at ceramic care.

 

 

 

 

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