We deliver your products within 3-5 working days after receiving your order confirmation and payment.
Free delivery on orders of 50€ or more and 6,50€ for orders below 50€.
Europe zone 1:
We deliver your ceramics within 3-6 working days after receiving your order confirmation and payment.
Free delivery on orders of 100€ or more and 10€ for orders below 100€.
Europe zone 1 includes: Belgium, Germany, France, Italy (excl. San Marino and Vatican city), Luxembourg, Austria, Spain (excl. Canary Islands), United Kingdom (excl. Gibraltar and the Channel Islands) and Sweden.
Europe zone 2:
We deliver your ceramics within 4-7 working days after receiving your order confirmation and payment.
Free delivery on orders of 150€ or more and 15€ for orders below 150€.
Europe zone 2 includes: All other European countries (excl. Russia).
We deliver your ceramics within 4-15 working days after receiving your order confirmation and payment.
Free delivery on orders of 200€ or more and 20€ for orders below 200€.
Extra information on shipment:
The shipments will be executed by PostNL or DHL. For our shipments you will receive a track & trace code.
We would like to make you aware that for shipment of products to other countries you will be responsible for possible additional costs such as VAT and import taxes.
We accept returns and exchanges of products within 14 days after the delivery provided that items are returned to us in original, unused condition. Once we received the products we will make the refund or exchange the product.
If you'd like to return your item(s), please follow the steps below:
1. Register your return: Send an email to firstname.lastname@example.org with your order number, a description of what items you want to return and the reason for your return (voluntarily). In case of an exchange of products, please specify clearly what item(s) you want to exchange.
2. Prepare your package: Fill out the Archive Studio return form. Place the form, along with the item(s) you’d like to return back in the original packaging, including the filling materials (such as Styrofoam) and seal it securely with tape. The products have to be returned in the original condition, se please take care of preparing the shipment.
3. Send it back: Select a carrier of choice and ship to the address below. We recommend you to choose a shipping option with tracking number (track & trace). Shipping costs for returning items are borne by the consumer.
Archive Studio Amsterdam / RETURN
2172 DE Sassenheim
After receiving and reviewing your return you will receive a new product or refund as soon as possible.
For questions please contact us at email@example.com
Here you can download the return form.
All Archive ceramics come with a complimentary 2 years warranty on manufacturing defects. But if any issue comes up after this warranty period, we will always do our utmost to help you out.
Please be aware of the fact that all pieces are handmade and small imperfections can occur. Temperature differences in the kiln can cause slight inequalities in size and color. If one of your ceramic pieces stands out in color or size and you prefer to replace it, please contact us. We will take a look into our Archive and see how we can help you best.
The warranty does not cover natural aging by normal usage such as scratching and staining. To maintain your ceramics please take a look at ceramic care.